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Customer Service

Shopping Online

What items are available online?

Hundreds of items are currently available online with new additions appearing everyday. Select lines are available only in our stores.

How does the search feature work?

The Sidney Thomas product search feature allows you to search by major product category (jewelry, necklaces, rings etc.), secondary product group (amethyst necklaces, men's watch, etc.) and keyword.

Why am I having trouble navigating your site with my browser?

Our web site is best viewed in with Chrome, FireFox, Microsoft Edge and Safari. If you are using an older browser, you may want to download the free upgrade. Please note that we cannot fully support Internet Explorer 6 and older browsers.

How can I be sure of the authenticity of your jewelry?

Our jewelry represents a long-standing commitment to the highest-quality fine jewelry. More specific product and authenticity information about jewelry items may be available by contacting customer service at 800-819-9953.

Mistakes Happen

Although we make every attempt to avoid errors in pricing and product information, sometimes errors occur. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. Please call customer service at 1-800-819-9953 or email us at clientservices@sidneythomas.com with any questions or concerns. All prices are in U.S. dollars, unless otherwise specified. Prices are subject to change without notice.

How do I save an item for later?

Saving an item for later allows you to "save" items to add to your next order. Saving an item does not reserve inventory or guarantee availability in the future.

1. Go to your "Shopping Bag" by clicking the shopping bag icon located at the top of any page.

2. Click the "Save for Later" link in your shopping bag.

Please note that prices are subject to change. Items are saved via a cookie and can be accessed later from the same computer. Items are saved for at least 6 months.

If you're not seeing your Saved Items in your shopping bag, please try the following:

– Scroll down to the bottom of your shopping bag.

– Ensure that you are accessing your saved items from the SAME computer where you saved them.

– Ensure that your browser has cookies enabled.

How do I delete a product that I added to my order?

1. Click the "Shopping Bag" button located at the top of any page.

2. Click the "remove" link in the "Qty" column.

Can I order by telephone?

Yes, please call our toll-free line at 1-800-819-9953 to place an order anytime.

How do I cancel an order?

Contact customer service at 1-800-257-1765. Our phone representatives are here to take your call Monday through Friday from 8am-10pm; Saturday 8am-9pm and Sunday 10am-8pm EST. Keep in mind, orders process quickly. In some cases, an order cannot to be canceled because has already been prepared for shipment. If for any reason you are not satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or personalized for a refund, credit or exchange.

Why does my shopping bag always appear empty?

The most common reason this happens is because our shopping bag "cookie" is being blocked by your web browser. Our website uses "cookies" to maintain your shopping bag. Please enable "cookies" in your web browser to retain items in your shopping cart.

What are the Terms of Use for the Sidney Thomas Web Site?

The Terms of Use of the Sidney Thomas Website explain an agreement between you and Sidney Thomas Jewelers, regarding your use of this website which is available to you free of charge. We invite you to read the Terms and print a copy for your records.

What is a "cookie"?

A "cookie" is a small file placed on your computer's hard disk. The cookie allows information to be stored on your computer including your name, address, items in your shopping bag, and your User ID. This is done to store this information for future access upon returning to the website.

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

How will changing my settings for "cookies" affect my security?

Every browser has different security levels associated with "cookies." Changing these levels is a personal choice. Sidney Thomas cannot recommend a particular security setting for you to use, but we can tell you that you must allow cookies in order to shop our site. If you prefer not to enable cookies, you can place an order by calling us at 1-800-819-9953.