Customer Service

Return Instructions

Return/Exchange Instructions

Step 1: Call for a Return Authorization Number (RA Number).

To ensure that your return is processed according to your instructions, please call our customer service department at 1-800-257-1765 for a return authorization number (RA Number), and/or provide exchange information. This number will insure that your return is processed correctly and in a timely manner.

Step 2: Packaging and Labels

Please complete the Return Form on your shipping document or click to print the Return Form*.

Be sure to include the return authorization number that you have been given by calling the number above, attach the form to your package and return it to us within 30 days of receipt. Items must be returned to: Sidney Thomas, Attn: Returns Processing, 1 Sidney Thomas Drive, Cranston, RI 02920.

Step 3: Care and Shipping.

Because the safe return of your package is as important to Sidney Thomas as it is to you, please insure your package for the full value listed on the invoice. Ship your package via USPS REGISTERED MAIL and request a return receipt, which will assure you that your package has arrived at Sidney Thomas.

Merchandise returned is the responsibility of the sender until it is signed for by Sidney Thomas. All jewelry and diamonds will be inspected by our gemologist prior to the refund being processed.

Please allow 3-4 weeks for returns processing through our facility. If you have any questions please call Customer Service at 1-800-257-1765 for further assistance.